App / Casino
vq8 keeps your information, payment records and session data under clear rules — so you know exactly what we collect, why we collect it and how you can act on it. Access to our platform depends on your local law and eligible regions in Bangladesh.
This policy applies to all account activity on vq8 — including how we collect data when you log in, complete a bKash deposit, submit a Bank Transfer request or browse the lobby on your phone. We collect information you provide directly: your registered email, phone number linked to your wallet, transaction references and device identifiers used across sessions. We also collect activity data automatically — pages visited, game sessions opened and the browser or device you used to access the lobby. We do not sell your personal data to third parties. Data shared with payment processors like bKash or Bank Transfer partners is limited to what those transactions require, and is governed by the policies of those services as well as ours. We retain account records for as long as your account remains active and for a period after closure as required by applicable rules. Where you access vq8 from Bangladesh, local law and eligible-region conditions apply to how we process and retain your information. If you have questions about a specific record or transaction detail, our support route is open — see the contact section below.
Transaction references from bKash payments are stored against your account for audit and support purposes. We share only the minimum detail needed to process or verify a transaction.
Bank Transfer submissions are logged with date, amount reference and account identifiers. These records are kept in line with applicable retention rules and are accessible to you on request.
Device identifiers and session timestamps help us keep your account continuous across mobile and browser. We use this data for security checks, not for advertising profiling.
Not every interaction with vq8 falls under identical rules. Some parts of your journey — like clicking a link to a third-party payment page or opening content served by a game studio — involve services outside our direct control. This section draws that line clearly so you know which protections come from us and which come from another provider's own policy.
All account creation, login events and session data on vq8 are covered by this policy. We control and are responsible for how that data is stored and used.
When you initiate a bKash or Bank Transfer transaction, the data passed to that payment provider falls under their own privacy terms. We receive only the outcome and reference needed to credit your account.
Your browsing activity inside the vq8 lobby — game selections, session durations, wallet checks — is covered by this policy. We use that data to keep your account working correctly across devices.
Links, game-studio content or external tools accessed from our site are not governed by this policy. Check the privacy terms of each third-party service directly before sharing personal details with them.
You have practical options when it comes to your personal data on vq8. You can request a summary of the information we hold — including the email address, phone number and transaction records attached to your profile. If any of those details are incorrect, you can raise a correction request directly through our support channel and we will update the record once we verify your identity. You can also ask us to clarify why a specific data point was collected and how long we plan to keep it. If you decide to close your account, you can request deletion of data that is not subject to retention rules required by applicable law or payment compliance. We do not act on verbal requests alone — written submissions through our published contact routes are how we track and respond to every request. Availability of these rights depends on your local law and the eligible region from which you access vq8.
Submit a written request through our support route to receive a summary of personal data held on your account, including login history and payment references.
If your registered email, phone or linked wallet number is wrong, contact support with the correct detail. We verify and update the record after identity confirmation.
Not sure why a specific data point was collected? Ask us directly. We explain the purpose and retention period for any item we hold on your account.
After account closure, you may request deletion of data not bound by retention obligations. We confirm what can be removed and what must stay under applicable rules.
If you want to act on any right described in this policy — reviewing a record, correcting a detail or asking about data retention — use one of the contact routes below. We respond to privacy-related submissions through the same channels we use for general account support. All requests are handled in writing so there is a clear record of what was asked and what action we took.
Open the live chat widget inside your account to raise a privacy question or submit a data request. Have your registered email ready so we can locate your account quickly.
Send a written privacy request to the support email address published in your account settings. Include your registered contact detail and describe the specific record or action you are requesting.
The help centre inside your account area lists the steps for common privacy requests, including how to correct account details or ask about data we hold on your profile.
Keeping your account data safe is an operational requirement, not just a policy statement. We apply access controls to your account records so that only authenticated sessions can read or change them. Cookies used on vq8 serve session continuity and security functions — they keep your mobile login active and prevent your account from resetting mid-session. You can manage cookie preferences through your browser settings; blocking certain cookies may affect how the lobby loads on your device. Data retention periods vary by data type: active account data is kept while your account is open; closed-account records are kept only as long as payment and compliance rules require. We do not retain game session data beyond what is needed for account balance reconciliation and support queries.
Session cookies keep your mobile login continuous and protect account integrity across page loads. They are not used to build advertising profiles. Manage them through your browser's cookie settings.
Access to your account records is restricted to authenticated sessions. We do not expose personal data through public-facing pages or unverified support channels.
Active account data stays on file while your account is open. After closure, we retain only what payment compliance and applicable rules require. Everything else can be removed on written request.
Privacy requests go to our support team through live chat or email, as published in your account settings. We handle each request in writing and confirm the outcome once action is taken.
These are the questions we hear most often about how vq8 handles personal data. If your question is not listed here, reach out through live chat or the support email in your account settings.
We collect the details you submit at registration — email address, phone number and any wallet identifier you link for payments like bKash or Bank Transfer. We also collect device identifiers and session data automatically when you log in from a mobile browser or desktop.
We share data only where it is needed to process a transaction. For example, a bKash payment passes the minimum required reference to the bKash payment processor. We do not sell personal data and do not share it for advertising purposes.
After you close your account, we retain records that payment compliance and applicable rules require us to keep. Data not subject to those obligations can be deleted on your written request. We confirm what can be removed once we assess the specific record.
Submit a written request through live chat or the support email address listed in your account settings. Include your registered email so we can locate your profile. We will send a summary of the personal data associated with your account.
Yes. Contact support with the correct detail and we will update your record after verifying your identity. This applies to your registered email, linked phone number and wallet details used for bKash deposits or Bank Transfer requests.
Game studios such as PG Soft and Microgaming supply game content to the vq8 lobby but operate under their own data practices. Our policy covers what we collect on our platform. Check each studio's own privacy terms for how they handle any data passed during game sessions.